Refund & Returns Policy
Your satisfaction matters to us. Here is everything you need to know about exchanging or returning a product bought from ZAD.
To request a return
Counted from the day you receive your order.
To report damage
Damaged or wrong items are replaced or refunded in full.
Refund for our mistakes
We cover return shipping if the error is on our side.
Eligible for return
- Printed books and dictionaries in their original condition.
- Unused items in their original packaging, with all CDs and accessories included.
- Any item that arrived damaged, defective or different from what you ordered.
Not eligible
- Activation codes and digital content once the code has been sent or used.
- CDs with opened packaging, unless they have a technical defect.
- Items that are used, written in or damaged after delivery.
Activation codes not working?
If a code you received does not work, contact us and we will fix the issue or send you a replacement code.
Shipping costs
For returns that are not caused by a defect or a mistake on our side, the customer covers the return shipping cost, and the original shipping fee is non-refundable.
How you get your money back
Once we receive and inspect the returned item, we refund you using the original payment method. For cash-on-delivery orders, we agree with you on the most convenient refund method.
How to request a return
- Contact usCall us or use the contact form within the return window.
- Share your order detailsSend your order number, the reason, and a photo if the item is damaged.
- Send the item backWe will confirm the return and arrange the pickup or drop-off.
- Get your refundAfter inspection, we issue your exchange or refund.
Need to return something?
Reach out and we will take care of it.